Figure 1 Set of Six PCT Field Guides
Remarkable Customer Satisfaction Through Swift Delivery
At Giridhar Pai Associates LLP, we know that prompt delivery can make all the difference.
Recently, one of our customers was pleasantly surprised when their PCT Guide arrived at their doorstep the very next morning.
Given the book’s insignificant weight and value, we chose an air courier service to ensure quick shipping.
The overwhelmingly positive feedback highlighted how our commitment to speed exceeded their expectations.
As we approach our fifth anniversary, we proudly reflect on our flawless track record—over five years of operation without losing a single customer shipment in transit!
Making Speed Our Unique Selling Proposition (USP)
Start-ups and small businesses often struggle with limitations, compromising their ability to stand out in a competitive market.
However, through strategic logistics and robust vendor partnerships, Giridhar Pai Associates has emerged as the fastest Indian supplier of imported pest control products.
From 2020 to 2025, we established rapid order fulfilment as our hallmark in just five years, dispatching most orders on the same day or within 48 to 72 hours.
Our Just-In-Time (JIT) delivery model not only exceeds customer expectations but also helps our resellers by minimising their need to stock inventory.
Partnering with Reliable Vendors for Seamless Dispatch
Our journey to delivery excellence began in September 2020 with our first order and a pivotal partnership with Singapore’s Pestroniks Innovations Pte. Ltd.
They have been instrumental in our success, handling the precise, quick dispatch of FLYght Traps and accessories.
Pestroniks operates a strategic stocking system at their Mysuru factory, allowing them to ship orders promptly—even for large quantities.
From the onset, we featured the FLYght One and FLYght Duo UV LED Insect Light Traps, and since then, Pestroniks has consistently shipped orders within 24 hours, regardless of their size.
Collaborative Efforts for Efficient Fulfillment
Another key partner in our logistics success is RodeXit N.A. ApS from Denmark. Their prompt dispatch ensures we receive shipments of RodeXit rodent seals within a week to ten days, which we distribute across India through DTDC Express.
Additionally, we appreciate the speedy service from Trece Inc., which allows us to efficiently adapt to order changes and meet tight deadlines for our customers.
Expanding Our Product Portfolio and Capabilities
Since 2022, we have dispatched new products, broadening our offerings to include the RodeXit rodent seal, Trece Storgard Insect Monitoring Systems, and more.
We acknowledge that logistics are critical to our success, prompting us to optimise our processes with significant vendor and logistics collaborations.
By strategically planning imports with FedEx, we now receive deliveries within a week to ten days, leveraging their robust global network for imports from the United States and exports to various Asian markets.
Figure 2 Pallet of FLYght Duo at Pestroniks Factory
Committing to Reliable Domestic and International Shipping
We utilise DTDC Express for domestic shipments, while Pestroniks employs Trackon Couriers for FLYght Traps, opting for Delhivery for larger volumes.
Our commitment to reliability ensures on-time deliveries, and we owe our 100% success rate to our diligent collaboration with these partners.
Since 2022, our operations have expanded to include exports, where we partnered with FedEx for their reliable air courier services, minimising transit times while maintaining our quality of service.
Staying True to Our Commitment to Delivery
Initially, we focused on just-in-time dispatches, but we have quickly cultivated a reputation for lightning-fast delivery.
While unexpected weather conditions may occasionally disrupt timelines, our commitment to exceptional service means we continually strive to meet and exceed customer expectations.
Even when recommendations to shift to cost-saving truck transport emerged, we steadfastly remained loyal to our courier partners for the speed and reliability they provide.
Strengthening In-Transit Insurance for Customer Peace of Mind
Since 2020, GPA has ensured our clients that their orders are protected in transit by offering in-transit insurance. We have further consolidated our insurance needs by partnering with Tata AIG Ltd. to secure comprehensive marine insurance for both domestic and international shipments. Our insurance partnership ensures our customers can trust us completely, knowing their orders are covered against potential mishaps.
Figure 3 Box of Storgard Dome Traps
A Commitment to Sustainable Practices
As we celebrate our fifth anniversary, we recognise that our delivery excellence is a remarkable feat for a start-up of our size. Thanks to improved Indian logistics and our optimised processes, GPA has built a reputation as a trustworthy vendor.
We are also committed to reducing our carbon footprint by using recyclable cardboard for most packing materials.
Our efforts extend to using brown paper and paper tape while pioneering bulk packs of products like Storgard to reduce packaging waste.
Our RodeXit products, packed in recyclable materials, exemplify our commitment to sustainability.
In our fifth year, Giridhar Pai Associates proudly stands as India’s leading distributor of pest control products, recognised for reliable, fully insured, and timely deliveries.
We look forward to continuing our journey of excellence in logistics, customer service, and sustainability.